Privacy Policy

1. Information We Collect

We collect information that you voluntarily provide when you request a quote, schedule a service, arrange a home visit, submit an enquiry, contact us, provide feedback, or subscribe to updates. This may include your name, email address, phone number, service address, postcode, preferred appointment time, property details, and information about the work or services you require.

We may also collect basic technical information when you use our website, such as your IP address, browser type, device information, operating system, pages visited, and general website usage data. This information helps us maintain, secure, and improve the website.

2. How We Use Your Information

The information we collect is used to understand your requirements, respond to enquiries, prepare estimates and quotations, schedule appointments, coordinate service visits, communicate with you, and provide the requested home services.

We may also use your information to manage service records, process payments where applicable, provide invoices or receipts, handle warranties or follow-up service requests, resolve complaints, improve our services, and maintain the security and reliability of our website and systems.

3. Communications and Marketing

If you voluntarily subscribe to our newsletter or marketing communications, we may use your email address to send service updates, home maintenance advice, helpful information, special offers, or other communications that may be relevant to homeowners.

You can unsubscribe from marketing communications at any time by using the unsubscribe option included in the message or by contacting us through the available website channels. We do not sell or rent your personal information to third parties for their independent marketing purposes.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to remember preferences, maintain essential website functionality, understand how visitors use the website, and improve the overall browsing experience.

Some cookies may be essential for the website to operate correctly, while optional cookies may be used for analytics or performance purposes. Where applicable, you can manage or disable optional cookies through your browser or available cookie settings. Disabling certain cookies may affect some website features.

5. Service and Property Information

When you request a home service, we may collect information necessary to understand and complete the requested work. This may include your property address, type of property, areas requiring attention, photographs or descriptions of the issue, access instructions, preferred scheduling information, and other details relevant to the service.

We use this information only as reasonably necessary to assess your requirements, prepare for a visit, provide the requested service, maintain service records, and communicate with you about your enquiry or appointment.

6. Sharing of Information

We may share relevant information with trusted service providers and suppliers who assist us with website hosting, email communications, appointment scheduling, payment processing, mapping, customer support, analytics, or the delivery of home services.

Information shared with service providers is limited to what is reasonably necessary for them to perform their assigned function. We expect such providers to handle personal information securely and in accordance with applicable privacy requirements.

7. Data Security

We take reasonable administrative, technical, and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss, misuse, or destruction. These measures may include secure website connections, access controls, protected systems, account security measures, and restricted access to personal information.

While we take appropriate precautions to protect your information, no method of transmitting or storing information online can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, provide services, maintain business and service records, resolve disputes, meet legal or regulatory obligations, and enforce applicable agreements.

When information is no longer required, we may securely delete, anonymise, or otherwise dispose of it in accordance with applicable requirements.

9. Your Privacy Rights

Depending on applicable law, you may have the right to request access to the personal information we hold about you, ask us to correct inaccurate information, request deletion of information where legally permitted, object to or restrict certain processing, withdraw consent where processing is based on consent, and request a copy of certain information we hold about you.

You may also request that we stop sending marketing communications. We will review and respond to valid privacy requests within the timeframe required by applicable law.

10. Children's Privacy

Our website and services are intended for general use by adults and are not specifically directed toward children. We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

11. External Websites and Links

Our website may contain links to third-party websites, services, or resources. These external websites operate independently and may have their own privacy policies and practices. We are not responsible for the privacy practices, content, or security of third-party websites.

We recommend reviewing the privacy policy of any external website before providing personal information through it.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, technology, legal requirements, or privacy practices. Any updated version will be made available through this website and will apply from the date it is published.

13. Contact Regarding Privacy

If you have questions about this Privacy Policy, want to exercise an applicable privacy right, or have concerns about how your information is handled, you may contact us through the enquiry or communication channels provided on this website.